Frequently Asked Questions
If you need to make changes to your order, Send us email on hello@peakkaraoke.com. Our team will be happy to assist you and find the best solution. As a company committed to continuous improvement, we value all feedback and aim to enhance the customer experience based on your input. We're passionate about music and dedicated to providing excellent service!
If you're experiencing any issues with your order, please contact us at 647-649-7060. We’ll help you resolve the problem and ensure you’re fully satisfied with your purchase. Your feedback is vital to us, and as a learning organization, we are constantly striving to improve our products and services.
The PEAK Karaoke Community is a free, vibrant platform where karaoke enthusiasts connect, share tips, and discuss all things karaoke— from tech innovations to sound quality and music content. After your purchase, you’ll have the option to join this community and stay up-to-date with the latest developments. We value a community that fosters both fun and growth in the world of karaoke.
What expedited delivery options are available?
We offer same-day or next-day delivery for urgent orders within the Greater Toronto Area. We partner with Uber for rapid delivery. Contact us directly for specific costs and available delivery times.
(EXPEDITED DELIVERY CHARGES ARE EXTRA - PLEASE CONTACT US)
What are my delivery options?
Ontario (Golden Triangle):
We provide next-day delivery from Windsor to Toronto (GTA) to Montreal.
Outside Ontario: For the rest of Canada, expect 5-7 days for delivery.
USA: We offer 5-7 day delivery to most locations.
Note: Shipping times and charges may vary based on seasonality.
PEAK Audio Systems are crafted by sound engineers with years of live sound stage experience. We apply professional audio principles, such as advanced signal processing and precise tonal balance, to our home karaoke systems. Our amplifiers allow for seamless control over mic volume, music mixing, and tonal adjustments, delivering a dynamic sound stage experience. Unlike many competitors, our systems are designed to bring the clarity and depth of a professional setup right into your home. Plus, our dedicated support team is always ready to assist with setup, questions, or any karaoke-related discussions!
Each PEAK system comes with a Quick Start Guide tailored to your specific model. You can also access step-by-step video tutorials on our YouTube channel. If you need additional help, feel free to email us at hello@peakkaraoke.com for a free copy of the guide or personalized support.
Speaker size is determined by the size of your room. For rooms up to 500 sq. ft. , we recommend our 100 Series speakers (Model # PK-SPK-100) for a full, balanced sound. For larger rooms, consider the PK-SPK-200, 300, or 400 Series for enhanced sound coverage and bass response. Matching your speakers to your room size is key to getting the most out of your system.
Yes! Most of our amplifiers support external subwoofers for a richer, deeper bass. The PK-SBR-100 subwoofer is included with certain packages, but for most amplifiers, you'll need to purchase a subwoofer separately. The PK-AMP-100 Series does not support subwoofers, but all other PEAK systems are compatible.
If your TV doesn’t have Bluetooth, there are alternative connection options:
Headphone Jack: Use a 3.5mm cable to connect to the PEAK amplifier. Optical Output: For TVs without a headphone jack, use an optical to RCA converter (for Amplifier Series 100, 200, and 400). Bluetooth: If your TV has Bluetooth, simply pair it with the PEAK system.
Refer to your Quick Start Guide for specific setup instructions.
A buzzing sound typically indicates a low battery on the microphone dongle. Recharge it for at least 2 hours before use. If the buzzing persists after charging, try moving any electronic devices (like LED lights or dimmers) away from your system to reduce electromagnetic interference (EMI).
